Recent Nominations

I was looking for a really good but reasonably priced Vietnamese restaurant in the CBD. Dorothea recommended Fat Noodle as the best place to go, she told me all about the celebrity chef who owns it and his famous restaurants in Sydney. She then provided me with a link to the website and menu and gave me directions to the restaurant, she even offered to make a reservation for me. This is the kind of service I would expect from a concierge in a five star hotel and I was very pleasantly surprised to find the same level of service in a corporate building. Well done and thank you (and the restaurant was pretty good too, looking to return this week).

Pink tickets! He managed to get the impossible and provided a great service with a genuine smile.

I would like to nominate Dorothea, she managed to miraculously get me tickets to see P!NK when they had sold out for the second, nay, third time! I had almost given up all hope of being able to see P!NK - because the tickets sold out so quickly. WOO HOO! Dorothea you are amazing and you have made me a very happy woman! The competition was fierce but you came through for me as the rest of your team always do. Thanks to you for your help and also to Elvis for letting you know I was desperate for tickets - he rocks too :) Warm regards Lorraine

Colin was very helpful organising show tickets and rugby tickets. Service was prompt and reliable.

I had been looking for concert tickets to a sold out show and was worried that I would have a lot of difficulty tyring to obtain them. However, I walked passed a sign in the foyer and tried my luck with success! Dorothea was quick to provide me with wonderful service and absolutely made my day! Thank you very much :)

Dorothea and Colin contacted us in regards to our Red Shield Appeal this week. They ran chocolate and Cupcake sales over a two week period and collected donations over that time. These two managed to raise a very impressive $1,142.85 for our Red Shield Appeal 2013 which all goes towards helping those less fortunate.

It’s understandable why Jason Scaysbrook has the job title ‘Customer Relationship Manager’: he lives up to it every day. For 15 years Rotary has staged its annual Art Spectacular in Riverside Centre and each year Jason facilitates our event with courtesy and professionalism . . . he knows what’s needed (by both parties) and has the experience and expertise to make it happen. This year was no exception. I received a phone call from Jason in April, shortly before our event, and arrangements for an on-site meeting were quickly in place, necessary legal documentation precisely defined and security requirements discussed . . . and WOW! all this with a no fuss approach. Service organisations like Rotary recognise excellent service when they experience it. Dealing with the corporate world through professional, considerate staff like Jason Scaysbrook is a bonus and its a pleasure to be able to nominate him for this award.

My reasons for my nomination are as follows: When I started (Nov 12), Jason ensured he personally introduced himself and was happy to sit and answer all my questions ( I had a fair few). Always helpful, even though it may be the littlest request, his integrity and his service is always prompt. If he can’t help you right away he is always happy to find the answer. During the floods in January 2013, being new, Jason was my only contact and was very happy to help me find the right contact and information I needed on a Sunday. Jason then followed up that Sunday night and Monday that was the Australia day public holiday, to ensure I was ok and had the information I needed. I was very impressed with his service Jason genuinely cares about his tenants and that is clear in his service. Last but not least and probably most important, Jason, always greets you with a smile on his face (in and out of the tenancy) and always goes that extra mile for a tenant.

I am nominating Jas for his all round efforts and assistance. His help in building related issues are excellent. His always willing nature and following up and going an extra step are of great assistance to myself in my job. Hes always been a great help to myself and a full credit to the Riverside team. Love your work mate and its very much appreciated.

Good afternoon Colin and Dorothea, thank you so much for finding the Telstra Modem for me today, you have been a life saver for me. I have collected it from Australia Post now so all is good. Kind regards Lisa Watt

I am nominating Roy in acknowledgement for the much appreciated assistance provided to us during our recent office relocation. Also following the proffessional procedures he promotes at the dock, certainly ensured the whole proccess was completed without a hitch.

I nominate Elaine to say thank you for her Services. Always very prompt and proffessional, especially whenever an urgent request is made. I can count on Elaine delivering and always with a cheerful manner - a pleasure to deal with.

Roy was very helpful to myself and the rest of the team on the project. He excelled on the following: Excellent communiation - very polite and courteous - willing to help out. Thanks, Mark.

Ive noticed Sean is a very quiet but reliable person. Whatever the request is, he will do it willingly. Sean works diligently in the background of the cleaning area and is always helpful and courteous when attending to our cleaning requests. I have noticed Sean come out of his shell over the course of the year and I make it my business to talk to him. I think Sean does a fantastic job and is a credit to the cleaning team for what he does on a daily basis. I believe it would be an appropriate gesture for Sean to receive a WOW! Award for all the hard work that he does usually behind the scenes. Please give this consideration.

Would you please be kind enough to convey my heartfelt gratitude to Annaly for handing in my engagement ring when she found it. Her honesty deserves commendation, as does the concern and helpfulness of Adrianna. I am 80 years old and am widowed, so my ring means a lot to me. I am so thrilled to have had it returned. I am very impressed with everyone in your organisation who I have had dealings with over this matter. Thank you all (especially Annaly)

Dorothea is a star! She has got us out of a pickle twice in 2 weeks now and we cant thank her enough! Dorothea is a credit to the job and to what customer service is all about. Thank you Dorothea!

I just wanted to say how impressed I was with the recent service offered by Jason Scaysbrook. My client had the need to undertake some filming and photography at the Riverside Centre which was required as part of their business strategy. In my experience filming and photography is best taken when the moment presents itself allowing the photographer to capture the image to have the subsequent effect. This is dependent on number of factors such as weather, natural lighting, people flow and space just to name a few. When I approached Jason he had informed me that there are certain processes and procedures required in order to get approval for such activities at the Riverside Centre and this may result in a 2 day turn around for approval. I explained my situation to Jason (he was prepared to listen) and he indicated that he would see what he could do to further assist me. Jason also helped me prepare the correct documentation and he even rescheduled some of his meetings to accommodate my request as my initial contact with Jason was without an appointment. I also understand the complexities that sometimes arise when requests of this nature are put to building managers but Jason was able to deliver a positive outcome for me which in turn allowed me to successfully obtain the filming required to deliver the desired result for my client. This was a great outcome for my Client and a good result for me. Thank you Jason for your assistance and patience as this would not have been approved in the short time frame without your direct involvement. Thank you once again.

Both Dorothea and Colin went to great lengths to plan an external client event for us. They contacted numerous suppliers, provided all the information we needed, made the required bookings and even printed a run-sheet with essentials details so that the day ran smoothly. They were extremely helpful and no request seemed too difficult for them. They provided exceptional service and I will definitely be using them in the future to plan and organise both internal and external events.

Please pass on my thanks to Colin the Concierge for taking such wonderful care of my very elderly parents. They had an appointment with their financial advisor in your building and Colin met them in the foyer and took them up in the lift to make sure they got there ok. Later he organised a taxi for them and made sure the driver knew where to take them. My father moves very slowly and Colin was very patient and friendly with him. My mother commented how wonderful it was to be approached in such a genuinely nice manner without being over the top, as so many young people can be these days. Colin is a great example of good old fashioned service with a smile. I was looking for contact details on the website and came across the WOW! Awards, please pass my thanks on to him.

Roy was fantastic with coordinating our Back of House tour for our staff on Wednesday. While on the tour, he personally shared with us his extensive knowledge of the Riverside Centre, and its procedures and processes that ensure the smooth day to day operation of such a busy and successful precinct. He explained the complex workings of the building in a way that was both interesting and straightforward. His enthusiasm for his profession shone throughout the tour, and his wealth of knowledge was exceptional. All attendees came away with a greater understanding of behind the scenes at the Riverside Centre, and we are now planning regular tours due to the positive feedback received, and the high level of interest of staff that missed out.

On Friday 15th March, I was at my reception desk completely overwhelmed with people, phones ringing, just everyone at me & then Dorothea turned up out of the blue & had a coffee for me (& when to the trouble of getting it from where I normally get it). WOW!! I was absolutely surprised & just her turning up when she did was the right timing. She brought a smile to my face and made my day so much easier to handle. Amazing Lady she is. She always has a smile on her face and always willing to assist in anyway. She is an absolute delight and a great start to everyday as you walk into Riverside Centre. Thank You.

I just wanted to say what a fantastic job undertaken by Jason in removing a 5ft snake that had taken up residency in one the restaurant areas. He was able to safely catch the snake and remove it to a safe area. Needless to say if the snake was any bigger I think he would have had to call on extra help. Thank you Jason for a job well done!

More often than not, im making last minute deliveries to both Riverside and One One One. Roy is always obliging and allows me to use his visitor parking and flatbed trollies so i can get the goods in and out quickly.

For helping us hold a fundraiser for the RFBAQ and creating awarness of the work that the rural fire brigade volunteers do across the state of Queensland.

I wish to nominate Alysha Broit for her outstanding work and for the continuous support she offers our clients. Working in a serviced office environment has many demands and Alysha has certainly gone out of her way to help our clients with documentation and requests that relate to her role as an Office Administrator and Justice of the Peace. On many occasions we have had to use her services and she continues to go above and beyond to help out anyone in need for which we are greatly appreciated.

Please note that I have experienced the wonderful service provided by Dorothea of the Concierge Team. She is always a "ray of sunshine" greeting people in the foyer and always up for those little extras such as meeting specific people for our tenancy. Thank you to her and well done.

I just wanted to thank you myself, for being exceptionally helpful in launching our small event on Monday evening. It ran very smoothly and was the perfect venue for an intimate event on a fascinating topic, so all went well! Thanks again, Jason.

A big thank you to Roy for assisting us recently in managing a large volume of deliveries and waste removals during our fitout works at Riverside. Roy has been extremely helpful throughout the whole project and dealt with all our issues (and sub-contractors) in a professional and couteous manner. A big WOW from me! Thanks Roy.

We were called into Riverside to clear a blocked sewer line for Groove Train. Roy allowed us to park in the Dock area and opened the access doors to allow clearing of the above. A very good asset to Riverside.

Thank you again for a brilliant job in looking after us. Our event was a brilliant success – we had close to 50 and they all loved it. The venue was perfect. You made it all appear seamless and so easy. To do this on top of your busy day, we really appreciate your ready availability and your willingness to go the extra mile and all with a smile. Thank you very much and hope we can work together again soon!

For consistent, prompt and exceptional customer service. These Gentleman are solution focused and go out of their way to ensure things are just right for whatever the needs of the tenancy are. I thank you very very much for your ‘can do’ and ‘whatever it takes’ attitudes.

I really just wanted to thank Jason for everything he does. His customer service work ethic is EXCEPTIONAL! I really appreciate the ‘hello’s and how are you going’ when I pass bye, even if he is completely snowed under. Jason does such an outstanding and fantastic job, keep up the great work!

I was visiting the building for the first time for a meeting with a company in early February. I had come in through one of the side doors and was having trouble finding details of the company I was visiting. As I approached the front door area looking for signs that would allow me to locate the company I was greeted by Dorothea in a friendly welcoming way, and after asking me what I was looking for she directed me to where I needed to go. I was impressed by the swift and professional service and by the friendly attitude of your team member.

Not being from Brisbane I had to travel into the city to conduct some business and took advantage of car parking available nearest to my business destination. My dilemma was that when I finished my meeting I could not locate my vehicle or remember where it was parked. I called into a number of buildings along Eagle street but no one was interested in assisting me. When I came into the Riverside Centre I was approached by Jason, no doubt he could see that I was in some sort of distress. Jason took the time to offer me a cold drink and his assistance in finding my vehicle. Jason escorted me from building to building until he was able to locate my vehicle for which I am very grateful. Needless to say that for future visits into Brisbane City I will now park at the Riverside Centre. I am thankful for the assistance offered by Jason and would like to think that his efforts are worthy of this nomination.

Roy is always friendly and ready to help with whatever I need. He is always patient in explaining things and is always ready to answer any of my questions. Yesterday I had to organise for some contractors to come into our tenancy. I phoned Roy with a million and one questions and he patiently took me through everything I needed to do. I really appreciated his help and believe he definitely deserves recognition for all of his good work.

Roy has assisted me on too many occasions to count! He always goes above and beyond the scope of his job and offers more assistance than requested. He has an outstanding customer service ethic - he not only meets our expectations - he exceeds them.

Dorothea sourced and delivered a Go Pro camera - one of the most popular gifts for Christmas 2012 and sold out in Brisbane. And futher impressed me by collecting and delivering it to me at work. I would not have been able to get this without her assistance. WOW!

Roy went out of his way to make my time at Riverside so much easier. Keep up the good work, you do make a difference. Thanks Roy

I have been dealing with Jason Scaysbrook from building management in relation to a very sensitive issue for one of my clients. The service offered by Jason was above and beyond what I would have expected. Due to the nature of the matter I am unable to identify the issue, however I would like to highlight the support Jason offered and his discreet ability to assist in most cases without notice or fore warning. Not only was this extended to myself, but to my colleagues as well whom also made comment on his genuine concern and ability. It is very clear to me that Jason is well respected and held in high regard by my client and I am certainly able to see why. Once again Jason thank you for your assistance in taking the time to meet and discuss the issues and I hope that whilst they may not be presented in this forum, I hope that this nomination is worthy of an award for your discreet ability and genuine concern. Thank you Jason Tait Messana Group

Beatriz recently went over and above in assisting our firm with a cleaning issue that presented itself - very helpful, WELL DONE!!

Upon entering the Riverside complex I was greeted by the loveliest lady - Dorothea! Friendly, lovely big smile, very helpful and professional - she made me feel very welcome and important. Well done Dorothea - you are an asset to Riverside Centre.

Jason is always proactive. Whenever I need guidence of any type he is always ready to assist and always comes up with unique ideas. I really appreciate his all help. Kind Regards, Dharmesh Bhikadiya

We have been installing Optus cabling in the Riverside Centre for the past few months and were amazed at how easy it was to get access to areas when we had to. This is due to Roy Moulds positive can do attitude, as Roy was our first point of contact on site. Nothing seemed too hard for Roy and he always responded quickly to any of our requests or enquires. I only wish that all buildings in Brisbane had personnel like Roy as our point of contact.

Roy assited our firm out of hours on a Sunday morning with an urgent cleaning job following an incident on our premises. With mimiun fuss Roys listened to the problem we had, took details and said he would arrange necessary action. Out of hours cleaners did the job and had our premises ready for the working week on Monday morning Well done Roy

Roy’s assistance was crucial to the smooth and timely relocation of our Telstra Mobiles equipment in the CP2 level of the Riverside Centre to the new Optus Equipment Room on L17.

I went down to speak to Elaine about cleaning and then asked about a maintenance question off the subject. She ended up helping me with my question and not only answered it for me but then rang Jason to confirm for me, that what she said was the correct information. As a tenant in the building I was just amazed by the customer service Elaine gave me.

I just wanted to let you know that Leesa Paull commented on how wonderful Jason Scaysbrook is and of course I agree. He recently assisted us with an issue that has been successfully resolved. Thank you for always being so efficient and willing to assist us. It is an absolute pleasure dealing with him.

Roy was very efficient with our queries along with a very friendly and helpful attitude.

A Partner at the Law Firm where I work needed 8 tickets to a particular music event in a particular location in the venue and Dorothea was able to purchase 8 in a row in the required location. That took a lot of pressure off me and was most certainly a WOW moment!

Sean McGrath helped me with finiding a resturant that was suitable for my dietary requirments. He organised everything for me. I know that is part of his job title, but he also goes the extra mile, to see how I am today and takes a minute to have a small converstation which is something that other concierges do not do. He is extremely helpful, kind and a pleasure to have in the building.