Recent Nominations

Helens assistance with one of our promotional activities at Citigroup Centre last week was invaluable. She was professional, extremely welcoming and took the time to help us navigate our way around a building that we had never been in before! Her can-do positive attitude is wonderful and we look forward to working with her more in the future.

I am Nominating Nav for the WOW! Awards because he is always giving outstanding professional service, not only to me but my clients as well. He has excellent customer service skills on the front desk, and a great telephone manner that is cool calm and collected and of good disposition.

AIG is nominating Laurence, because he has a can do approach to all jobs he undertakes. Always happy and helpful.

Nav and the Security Team were very helpful and attended to my request promptly. It was great to receive such friendly and helpful customer service. Well done Nav!

Our tenancy recently underwent a change to our fit out. Chadi, the Cleaning Manager and the Cleaning Team worked extremely hard duirng this period to ensure that the presentation of our tenancy was maintained. Despite the additional dust and rubbish. Chadis positive approach to his job, his leadership and his willingness to get involved in the day to day cleaning with his staff make him an ideal candidate for an award. He is always quick to respond to a request, no job is too hard and he always strives to achieve the highest level of presentation possible.

Our firm recently organised a team run of the fire stairs in the building to raise funds for a charity. David assisted us by walking the stairs (from level 37 to ground) in his security suit a number of times in quick succession just before the race to check that we had the right stair wells and ensure everything was ok. The area in the stairwell was quite hot due to the weather so we really appreciated his assistance with this.

Always greets everyone with a pleasant smile. Ready to help in times of need. Makes a connection with ease!

We had a Citi staff member who required medical assistance due to having a fit in the lobby of the foyer. David got involved and took control over the situation, involved his guards to assist and ensured the staff member was safe and comfortable while waiting for the ambulance. Joel made a number of additional phone calls to the ambulance services whilst we waited for them to arrive which were instrumental in getting the paramedics to us quicker. In addition to this he also dealt brilliantly with the public at the Concierge Desk while all resources were diverted to performing first aid and trying keep the surrounding area safe and secure for the lady involved. Joel remained calm throughout the emergency and assisted the ambulance service with all questions asked of him.

I have been working the graveyard night shift for the past year. Occasionally I go downstairs to have a cigarette around the corner, a few times I have been approached by the homeless for money and cigarettes but 2 weeks ago a group of drunken men became quite abusive towards me and began threatning me, had I not been near the front doors I would not have gotten away in time, I got lucky. After mentioning this altercation to Nav Singh he has since insisted in joining me outside while I have my 10 or 15 min break. Nav goes out of his way to ensure that I am safe during my break. My family and I really appreciate his kindness and concern for my safety. I know this is not in his job description and is going above and beyond to ensure the patrons of the Citigroup building are safe. For this I nominate Nav Singh for the WOW! Awards. Thank you.

Although Laurie has been the building maintenance contact for only a short time, at MetLife he is renowned for his quick response and attention to detail for each and every job. Whilst completing maintenance requests, Laurie quite often has MetLife staff mentioning and discussing other maintenance issues. Going over and above his role, Laurie always comes back to the MetLife Facilities department to report other issues and comments received and therefore allowing us to lodge new requests. This ensures the issues are fixed in a timely manner. Lauries efficiency, energy and enthusiasm within his job role makes working within this building a very pleasant experience.

Gerard Sarmiento has been very helpful with the logistics of merchandise for our conference and his help is very much appreciated. Above and beyond!

Lawrence always does a great job, is very professional and is a real credit to the Citigroup Centre. Nothing is ever a problem, he is always on time and is proactive in all jobs that are requested. Regards, Barbara

Darren is vision impaired and was having a few issues with being able to access his floor via the lifts security access system. A meeting was arranged with Darren & Joe Parsons as well as the building lift tech & the security access control technician. Together they were able to come up with an innovative way to reprogram the lift & control system to allow Darren to overcome the issues he was experiencing. Darren expressed the following in an email to me: "Thanks so much for helping coordinate a meeting with the building management and lift people. The outcome is great and my pass is working nicely. This small thing makes a big difference for me and I just wanted to let you know that it is very much appreciated and not at all taken for granted. Joe and Marcos can do solution focused approach is refreshing and the outcome just goes to show what can be achieved with a little innovation, thinking and a real desire to assist."

Shirley consistently delivers outstanding financial management services to GPT. Her work is accurate and always delivered swiftly and reliably. Her service ethic is first class and is much appreciated by GPT.

Shirley Gao is the quickest and most efficient FM in the AMS portfolio. Her responses are always fast and accurate.

I am writing to let you know how much I appreciate the outstanding customer service that your Concierge Gerard provided last week. I regularly use the carpark in your building as I am tenant in the Galeries. I was struggling with boxes through the front entrance and Gerard saw this and came to offer assistance. I just wanted to express my appreciation of his excellent customer service.

This gentleman deserves the recognition. I have a business in this centre and he is always helpful, pleasant and a pleasure to deal with. He is always accommodating and his work ethic does not go unnoticed. Please commend him!

Nav is an excellent team member. He is always very helpful and will go beyond to assist with any concerns. Many staff members have come to me to advise of his great customer service skills. He is always very professional and smiling which I think is great.

Shirleys ability to provide accurate and timely results as well as her prompt responses to any queries raised has resulted in an exceptional service experience. She take new ideas/changes on board readily and is an absolute pleasure to work with!

I would like to nominate Leanne Cotter for the WOW! Awards – I think her proactivity in supporting the tenants of this building is outstanding and should be acknowledged. It’s an absolute pleasure to work with her, and her customer service attitude is exemplary (attested to by responding to my phone call at 8pm on a Friday night!)

After 6 years of delivering to your building and its many occupiers I am leaving my profession to pursue an alternative career. After all I have experienced as a delivery driver and the many Dockmasters/staff, Kuar Singh is the one I will miss the most. His softly spoken mannerisms and knowledge of anything i have asked of him, has put him on a platform few know even exists

Thanks to Karrens direction the cleaners did a fantastic job cleaning after our event last night. This morning everything was so clean it sparkled! Karren always goes above and beyond in her role. Regards, Barbara

I have dealt with your Dock Master Mr Kuar Singh now for over 6 years and have been amazed at the courteous and efficient way he runs your Loading Dock area. He is always pleasant, polite and helpful. No one single event stands out but rather a consistent outstanding level of service doing a job that at times is way harder than people think. Mr Singh is a champion at customer service and I am very pleased to have the opportunity to convey this.

Nada does an outstanding job of keeping our area on Level 47 clean. My team work until very late everynight and during most weekends. Nada is a very pleasant, hard working person and should be congratulated on a great job. Thanks Tracy

I have used his services over the last 12 months and he has proven to go out of his way in order to provide a great service.

I dropped my wallet down the lift shaft on Monday which was a Public Holiday. Kuldeep was confident that i would get this back on Tuesday, by lunchtime. He arranged for the lift repair engineers to come and retireve this for me. I now have my wallet again. Many Thanks!

I would like to acknowledge the efforts of the Citigroup Security Team for their assistance in a recent incident which occurred within our tenancy on a public holiday. In particular I would like to recognize the efforts of the following team members: • Robert Craig who was on duty at the time, did a fantastic job of immediately taking control of the situation, recording information and quickly dispatching a guard to the area of concern. • Navjyot Singh who attended the tenancy and was very professional in his approach as well as showing great consideration and care for the affected staff member. • Security Manager, Deborah Brinckley, who went above and beyond by reviewing the incident from home as she was not onsite at the time this occurred. She ensured that all of the information was compiled into a full report ready for us first thing when we arrived in the office the next morning.

Being awarded the fitout contract for L30/2 Park Street and having a 7 week schedule, our reliance on a smooth transition for man and materials management from the basement to the site was critical. As well as the process of Citigroup inductions, this is where Kuar (or Kumar as I call him) excelled. He’s a tough operator but always consistent and obliging, and his management skills meant that the operation of the Loading Dock and transit of users was without fault. Many thanks Kuar, you’re a credit to Citigroup Centre.

Karren has made a significant improvement since taking on the Cleaning Supervisor role and providing execellent direction to her team in the cleaning of our floors. Karren has again gone above and beyond by coming in early to clean and clear the Reception area after an event in this area last night. Karren should be recognised for her professionalism and great work. Regards, Barbara

Karren goes above the call of duty. She personally came to our offices this morning to clean the reception area, after we had a function last night.

Nada is ALWAYS happy to help wherever she can. She even helps out in our kitchens when we dont even ask for her assistance. That shows that she cares about looking after us and our floors. She is a wonderful Cleaner and we appreciate all she does for us. Even though it is not a personal expreince for me, I do speak on behalf of the team in our mailroom and we would all like to thank her.

Kuar has been an exceptional help to KONE employees during our first year servicing the lifts at Citigroup Centre. He provides our tehnicians with time and space to load/unload in often difficult circumstances, and always provides a high level of customer service during extremely busy periods. He is a great asset to the building and has made our transition that little bit easier. Specifically, he provided our major repairs team with dock space to unload a repaired hoist motor component, which assisted us in completing a critical lift armature repair within a tight timeframe. What made this experience exceptional was that there were numerous deliveries underway but he kept them on time and under complete control, and then negotiated an expediated drop off on KONEs behalf. I would like to nominate Kuar Singh for his outstanding ambassadorship for Citigroup Centre on behalf of KONE Elevators.

Kuar was kind enough to contact me regarding some archived boxes that were left by our archive company. He kept them safe in his office and held onto them until they were collected.

I am the owner of a business in The Galeries. My nomination is for Mr Singh. He is always cordial, friendly and very helpful. He is a real credit to your organisation and such good work deserves commendation.

There was a recent technical issue with the car park exit boomgate causing a back up of cars and frustrated customers who just wanted to go home. Navjyot and Daniel were on duty at the time and when they became aware of the issue, were fantastic in their approach and really proactive in finding a solution, under very difficult circumstances. As a result from what was initally a negative experience, was quickly turned around by the swift actions of the guards.

Consistently polite and obliging. Provides excellent customer service and always happy to help.

Kuar is always helpful and accomodating whilst we are working in the building.

I am a tenant on level 31. My parking space is on B1 which is located next to the Loading Dock. The Dockmaster, who I only know as Mr Singh, greats me every morning with such a big smile, offers to help me carry heavy things to the lifts, ensures that noone parks in my spot and farewells me every afternoon. He knows which days I am in the building, which days I leave early and when I have holidays coming up. His constant sunny disposition and good nature is certainly something that makes me go WOW. I am endlessly amazed! He manages a busy loading dock and I have seen many visitors be less than friendly to him. He seems to be courteous and firm with his directions. I imagine it is a job that could be less than inspiring but he brings something special to it that certainly makes a difference to my day.

When I heard about The WOW! Awards I felt compelled to make my nomination as many staff at the Citigroup Centre work tirelessly to provide the best service possible for the occupants, visitors, staff and contractors. Having what I believe is one of the most challenging positions as Dock Master, Kuar always greets everyone with a pleasent demeanor, is polite and helpful. I believe Kuar would a deserving recipient of an award.

Kuar was very helpful when we had a furniture delivery today. The delivery person couldnt find us and Kuar brought them to our office. This is not the first time this has happened but on a couple of other accasions. We appreciate his help very much indeed.

I made an error and drove into the wrong car park. Kuar was polite, helpful and very gracious. He advised me where i should go and was very helpful on a day when nothing was going well. A credit to your business. Thank you and please pass on my comments.

I would like to recommend Karna for his exceptional service on level 40. Everyday Karna comes to see me, to check if I need anything special (extra garbage bin for example). Since Karna started to work on my floor, the kitchen has been spotless. He never hesitated to ask if there is something else he can do. He is always polite, helpful and goes beyond the call of duty. He is an absolute "Gem". Thank you Karna! Pierre Milet (Head Waiter L40)

Always willing to assist when required, Leanne has been really supportive since I moved to level 39, always responding to my emails on time and resolve any issues or concerns.

The fact that Joe always responds to every request in a reasonable timeframe, he follows through and goes out of his way to come and speak to you directly. No complaints at all from me, thanks Joe

Leanne, always polite and responsive. No matter how big or small the request is, Leanne will follow up and respond to you. Even if it is not directly within her role, Leanne will follow up with the other team members. A very valuable team player.

Ganesh Thapa: On the 7/2/2012 there was a very serious medical incident on site involving a female in the lifts, Ganesh Thapa the day cleaner for Swan Services on duty was the first representative from building management to be notified of the incident for help.Ganesh made his way immediately to the lift to assess the situation, Ganesh ran for further assistance from building security and once security staff in the area Genash did not just walk away from the scene. Ganesh actually continued to hold the lift doors open until the lift could be locked open for safety reasons, once help arrived he actually stayed in the lift the entire time of the incident to offer help, and then you notice when female was being escorted out of the lift Ganesh holds the doors open for safety reasons.Ganesh turns around once the lift is empty and inspect the condition of the lift, this is when Ganesh came and informed security manager of the incident.I was so impressed with the duty care that this cleaner had taken throughout such a serious incident. Most cleaners would just walk away but Ganesh did not, after the incident when I was reviewing CCTV footage WOW to watch the movements of this day cleaner made me proud.