Recent Nominations

Helens assistance with one of our promotional activities at Citigroup Centre last week was invaluable. She was professional, extremely welcoming and took the time to help us navigate our way around a building that we had never been in before! Her can-do positive attitude is wonderful and we look forward to working with her more in the future.

I am Nominating Nav for the WOW! Awards because he is always giving outstanding professional service, not only to me but my clients as well. He has excellent customer service skills on the front desk, and a great telephone manner that is cool calm and collected and of good disposition.

AIG is nominating Laurence, because he has a can do approach to all jobs he undertakes. Always happy and helpful.

Nav and the Security Team were very helpful and attended to my request promptly. It was great to receive such friendly and helpful customer service. Well done Nav!

Our tenancy recently underwent a change to our fit out. Chadi, the Cleaning Manager and the Cleaning Team worked extremely hard duirng this period to ensure that the presentation of our tenancy was maintained. Despite the additional dust and rubbish. Chadis positive approach to his job, his leadership and his willingness to get involved in the day to day cleaning with his staff make him an ideal candidate for an award. He is always quick to respond to a request, no job is too hard and he always strives to achieve the highest level of presentation possible.

Our firm recently organised a team run of the fire stairs in the building to raise funds for a charity. David assisted us by walking the stairs (from level 37 to ground) in his security suit a number of times in quick succession just before the race to check that we had the right stair wells and ensure everything was ok. The area in the stairwell was quite hot due to the weather so we really appreciated his assistance with this.

Always greets everyone with a pleasant smile. Ready to help in times of need. Makes a connection with ease!

We had a Citi staff member who required medical assistance due to having a fit in the lobby of the foyer. David got involved and took control over the situation, involved his guards to assist and ensured the staff member was safe and comfortable while waiting for the ambulance. Joel made a number of additional phone calls to the ambulance services whilst we waited for them to arrive which were instrumental in getting the paramedics to us quicker. In addition to this he also dealt brilliantly with the public at the Concierge Desk while all resources were diverted to performing first aid and trying keep the surrounding area safe and secure for the lady involved. Joel remained calm throughout the emergency and assisted the ambulance service with all questions asked of him.

I have been working the graveyard night shift for the past year. Occasionally I go downstairs to have a cigarette around the corner, a few times I have been approached by the homeless for money and cigarettes but 2 weeks ago a group of drunken men became quite abusive towards me and began threatning me, had I not been near the front doors I would not have gotten away in time, I got lucky. After mentioning this altercation to Nav Singh he has since insisted in joining me outside while I have my 10 or 15 min break. Nav goes out of his way to ensure that I am safe during my break. My family and I really appreciate his kindness and concern for my safety. I know this is not in his job description and is going above and beyond to ensure the patrons of the Citigroup building are safe. For this I nominate Nav Singh for the WOW! Awards. Thank you.

Although Laurie has been the building maintenance contact for only a short time, at MetLife he is renowned for his quick response and attention to detail for each and every job. Whilst completing maintenance requests, Laurie quite often has MetLife staff mentioning and discussing other maintenance issues. Going over and above his role, Laurie always comes back to the MetLife Facilities department to report other issues and comments received and therefore allowing us to lodge new requests. This ensures the issues are fixed in a timely manner. Lauries efficiency, energy and enthusiasm within his job role makes working within this building a very pleasant experience.